FAQ's
General information
People with disabilities can travel with us, however it is required that at least one companion travels with them, that they bring their own foldable wheelchair, and that they put this information as an observation in the reservation of the tour. We do not have specially adapted vehicles nor wheelchairs.
Wear comfortable clothes and walking shoes. Bring sunglasses, sunscreen, a change of clothes, mosquito repellent and extra money for souvenirs and tips.
It is possible to reschedule the tour, get immediately in contact with us. No refund applies.
Refund only applies if cancelled 48 hours in advance. No shows are non-refundable.
Yes, Maximum 24 hrs before the tour date.
We also offer personalized services. To hire any of them, we invite you to contact us.
The reservation and spaces for the tour are guaranteed. Please call the contact numbers once you have reached our holiday destination or send an email to customerservice@chichenitzaexperience.com